FAQ & Shop Policies

How long will my order take to ship?

All orders generally ship within 1-2 business days of order placement (barring any major holidays, large releases, or pre-orders) and ship via USPS. Once a shipping label is created for your order, you'll receive an additional email confirming your shipment along with a tracking number. 

Please feel free to contact us by clicking the customer support link below if you have any questions regarding the status of your order! 

Due to so many variables out of our control, we are not responsible for items lost or stolen during transit.

Do you ship internationally?

We offer international shipping to just about anywhere! Please be aware, though, that international shipments have an estimated transit time of 7-21 days, and often take even longer. Tracking will be provided by the USPS, but once it leaves the border it is then up to your local carrier to provide additional tracking, so details will likely be limited or unreliable during transit.

All international orders are subject to customs and duty fees as determined by the respective country of acceptance, and any additional customs fees are the responsibility of you, the buyer. Customs fees cannot  be determined in advance and are not covered in the price of international shipping.

We are not responsible for any items lost in international transit. We do not offer refunds, returns or exchanges on any international orders. 

Can I update my address after placing the order?

If you realize you checked out with an incorrect address, please reach out via the Customer Support link below to inform us as soon as possible. We cannot make any guarantees, and will only be able to update the address if the package has not yet shipped.

My order seems to be lost in transit. What should I do? 

For questions or issues with lost packages, please contact Customer Support and team member will assist you. 

My order was returned to sender, what can be done?

If there was an issue with delivery and your package is returned to sender, we will make an attempt to reach you via email to see if you would like your package re-shipped to an updated address. If you'd like it re-shipped, we will send you an invoice for the new shipping fees. If you're not interested in having it re-shipped, or if we do not receive a response within 5 business days, we will refund the order less the shipping costs to the same method of payment on the order.

How can I make an exchange/return for an order?

For info on returns or exchanges, please head here!

I still have a question! What can I do? 

Click here to contact us about your order: Customer Support